RingCentral — The Market Leader in Cloud Communications
RingCentral MVP brings messaging, video, and phone into a single platform trusted by businesses of every size — from 10-person teams to global enterprises. With 400+ integrations, 99.999% uptime SLA, and AI-powered conversation intelligence, RingCentral is the most widely adopted UCaaS platform in the world. Brivy IT deploys, configures, and supports RingCentral for businesses across Utah.
RingCentral is the most widely deployed UCaaS platform in the world — and for good reason. It combines enterprise-grade phone, video, messaging, and fax into a single cloud platform with more integrations than any competitor. Whether your team is five people in one office or five hundred across multiple states, RingCentral scales without adding infrastructure or complexity.
As an authorized RingCentral partner, Brivy IT handles every stage of your deployment — from system design and number porting to integration configuration and end-user training. We build dial plans that match how your business actually operates, connect RingCentral to your CRM and business tools, and provide ongoing local support so you’re never stuck waiting on a generic help desk.
The RingCentral Platform
RingCentral offers a unified suite of communication and collaboration tools — all managed from one admin portal.
RingCentral MVP
Message, Video, Phone — the core unified communications platform. Cloud calling, team messaging, video meetings, SMS, and fax in a single app across desktop, mobile, and browser.
RingCentral Video
HD video conferencing with up to 200 participants, screen sharing, recording, breakout rooms, and AI-generated meeting summaries — included with every MVP plan.
RingCentral Contact Center
Omnichannel contact center with intelligent routing, workforce management, quality analytics, and AI-powered agent assist — built on the same platform as MVP.
RingCentral Webinar
Host large-scale virtual events for up to 10,000 attendees with interactive features, registration, and audience analytics — integrated with your MVP account.
RingCentral Rooms
Turn conference rooms into smart meeting spaces with one-touch join, wireless content sharing, and room analytics — compatible with major hardware vendors.
RingCentral Fax
Cloud-based fax integrated into the platform — send and receive faxes from any device without dedicated fax hardware or phone lines.
Why RingCentral Leads the Market
RingCentral has earned its position as the UCaaS market leader through continuous investment in reliability, integrations, and AI.
400+ Integrations
More pre-built integrations than any UCaaS competitor — Salesforce, HubSpot, Zendesk, Microsoft 365, Google Workspace, Slack, and hundreds more. Your phone system connects to every tool your team uses.
99.999% Uptime SLA
Five-nines reliability backed by a financially guaranteed SLA. RingCentral's globally distributed architecture means less than 26 seconds of downtime per month — enterprise-grade without enterprise complexity.
AI Conversation Intelligence
RingSense AI delivers automated call summaries, sentiment analysis, topic detection, and coaching insights — giving managers visibility into every customer interaction without listening to recordings.
Global PBX Coverage
Local and toll-free numbers in 45+ countries with full PSTN replacement — one admin portal manages your entire global phone system. No local vendors, no separate contracts.
Open API Platform
Extensive APIs and SDKs let you embed communications directly into your workflows — custom integrations, automated notifications, click-to-call from any application.
Security & Compliance
SOC 2 Type II, HIPAA-eligible, HITRUST CSF certified, GDPR compliant. End-to-end encryption, single sign-on, and granular admin controls for regulated industries.
Core Phone System Features
RingCentral MVP replaces your legacy PBX with a complete cloud phone system that works from anywhere.
Cloud VoIP Calling
HD voice calling from desk phones, softphones, mobile apps, or browser — with automatic failover and carrier-grade call quality across any network.
Multi-Level Auto Attendant
Build sophisticated call trees with custom greetings, business hours routing, department menus, and dial-by-name directories — all configured from the admin portal.
Team Messaging
Persistent team chat with channels, direct messages, file sharing, task management, and threaded conversations — replacing the need for a separate messaging app.
SMS & MMS Business Texting
Send and receive text messages from your business number — one-to-one, group threads, and automated notifications through the same app you use for calls.
Call Recording & Logging
Automatic or on-demand call recording with cloud storage, searchable logs, and compliance retention policies — recordings are accessible from any device.
Analytics Portal
Real-time dashboards for call volume, answer rates, queue performance, and quality of service — with historical reporting and scheduled report delivery.
Number Porting
Keep all your existing business numbers. Brivy IT manages the porting process end-to-end — coordinating with your current carrier for zero-downtime migration.
Call Queues & Ring Groups
Route inbound calls by department, skill, or availability with customizable queue hold music, estimated wait times, and overflow routing.
Voicemail & Transcription
Visual voicemail with automatic transcription — read your messages instead of listening. Voicemails are delivered to email and accessible from any device.
Hot Desking
Employees log into any shared desk phone and get their own extension, voicemail, and settings — ideal for hybrid workplaces and shared workspaces.
Desk Phone Support
Compatible with Poly, Yealink, Cisco, and Unify phones — or go fully softphone with desktop and mobile apps. Phones arrive pre-provisioned and ready to plug in.
Call Flip & Park
Transfer active calls between devices with one tap — start on your desk phone, continue on mobile. Park calls for pickup by any team member.
A 65-person financial services firm in Draper had been running an aging Avaya PBX that required on-site maintenance every quarter. Their remote employees were using personal cell phones for client calls — no recording, no compliance, no visibility. We migrated them to RingCentral MVP in a phased deployment over two weekends. Ported 80 numbers, configured six department queues, integrated with their Salesforce instance, and trained every team member. Their compliance officer now has call recordings with automatic transcription. Their remote staff have business numbers on their mobile devices. The Avaya maintenance contract they eliminated paid for the first year of RingCentral licensing.
- ✓Businesses needing the most integrations of any UCaaS platform
- ✓Multi-location or multi-state organizations needing centralized management
- ✓Teams that rely on Salesforce, HubSpot, or Zendesk daily
- ✓Organizations requiring 99.999% uptime guarantee
- ✓Companies with international calling or global office needs
- ✓Regulated industries needing HIPAA, HITRUST, or SOC 2 compliance
- ✗Single-user businesses with minimal phone needs
- ✗Organizations with no internet connectivity at their location
- ✗Businesses locked into a long-term competing UCaaS contract
- ✗Companies looking for residential or consumer VoIP service
Why Brivy IT for RingCentral
- Authorized partner with deployment expertise: We’ve designed and deployed RingCentral systems for businesses ranging from 10 to 500+ users across Utah
- System design before configuration: We map your call flow, auto attendants, queues, and routing before a single setting is changed
- Number porting managed end-to-end: We coordinate with your current carrier so the cutover is seamless — zero downtime, zero missed calls
- Integration setup: Salesforce, HubSpot, Zendesk, Microsoft 365, Google Workspace — connected and tested before go-live
- Phone provisioning: Desk phones arrive pre-configured with your extensions, speed dials, and BLF keys — plug in and start calling
- User training: We train your team on desktop, mobile, video, and messaging features so adoption happens immediately
- Ongoing local support: Adds, moves, changes, and troubleshooting handled by our Utah-based team — not a call center overseas
| Capability | Core | Advanced | Ultra |
|---|---|---|---|
| Cloud VoIP Calling | Yes | Yes | Yes |
| Team Messaging | Yes | Yes | Yes |
| Video Meetings | 100 participants | 100 participants | 200 participants |
| SMS & MMS | 25 texts/user | 100 texts/user | 200 texts/user |
| Auto Attendant | Single-level | Multi-level | Multi-level |
| Call Recording | On-demand | Automatic | Automatic |
| Call Queues | No | Yes | Yes |
| Analytics | Basic | Advanced | Advanced |
| CRM Integration | No | Yes | Yes |
| AI Conversation Intelligence | No | No | Yes |
| Unlimited Storage | No | No | Yes |
| Device Analytics & Alerts | No | No | Yes |
Frequently Asked Questions
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