Incident Response — When a Breach Happens, Minutes Matter
Ransomware just locked your file server. A compromised email account sent invoices to your clients. What you do in the next 60 minutes determines whether this is a contained incident or a business-ending event. Brivy IT provides rapid incident response for Utah businesses.
Most small businesses don’t have an incident response plan. When something goes wrong, the response is panic, followed by well-intentioned actions that accidentally destroy evidence and make recovery harder.
A structured response starts with containment, moves to investigation, then remediation, and finally recovery. Every step matters, and doing them in the wrong order creates additional damage.
1. Triage & Containment
Assess scope immediately. Isolate compromised systems. Block malicious access. Stop the attack from spreading — without destroying forensic evidence.
2. Investigation & Forensics
Determine what happened, how the attacker got in, what was affected, and whether the attacker is still present.
3. Eradication & Remediation
Remove the threat. Patch the exploited vulnerability. Reset compromised credentials. Implement controls to prevent recurrence.
4. Recovery & Restoration
Bring systems back online safely. Verify backups. Restore data. Confirm environment is secure before resuming operations.
A law firm called us on a Friday afternoon. Their client received a strange invoice they hadn’t sent. Within 20 minutes, we determined a partner’s email had been compromised via phishing three weeks earlier. The attacker had silently monitored email threads, created forwarding rules, and waited for a large transaction. When one appeared, they spoofed an invoice with their own bank details. We contained the breach, removed forwarding rules, reset all credentials, implemented conditional access policies, and helped notify clients — all before the wire transfer completed.
Types of Incidents We Handle
- Ransomware: Containment, decryption assessment, backup recovery, and environment hardening
- Business Email Compromise: Account takeover investigation, forwarding rule removal, client notification support
- Data Breach: Scope assessment, exposure analysis, regulatory notification support (HIPAA, state laws)
- Account Compromise: Credential reset, access audit, MFA enforcement, access investigation
- Malware & Unauthorized Access: Removal, persistence identification, network forensics
- Insider Threats: Unauthorized data access investigation, exfiltration detection
Before an Incident Happens
- Incident Response Plan Development: Documented, tested plan — roles, communication, escalation, playbooks
- Tabletop Exercises: Simulated scenarios that test your team’s response without real risk
- Retainer Agreements: Pre-negotiated terms so response starts immediately when you call
- ✓Currently experiencing a security incident
- ✓Want an IR plan before something happens
- ✓Need forensic investigation of a breach
- ✓Cyber insurance or compliance requires an IR plan
- ✓Want a retainer for guaranteed response time
- ✗Looking for ongoing monitoring — check our MDR service
- ✗Need legal advice about breach notification — we coordinate with your legal team
Frequently Asked Questions
Build Your Incident Response Plan
Don't wait for a breach to figure out your response. Let us help you build a documented IR plan.
Need Immediate Help With a Security Incident?
Call now for rapid response. Containment starts within the hour.
Start the conversation with a free 10-minute consultation
Let’s discuss IT strategy, services, and business solutions & compliance concerns.
Unified Technology Solutions For Your Business
Follow us
Copyright © 2026 Brivy LLC