Privacy Policy

Last updated: April 12, 2026

Brivy LLC dba Brivy IT (“we,” “us,” or “our”) operates the website brivyit.com and provides managed technology services including Managed IT, Cybersecurity, Physical Security, Telecom/UCaaS, Professional AV, and Managed Print. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, engage our services, or communicate with us.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number (including mobile number), company name, job title, and other contact information you voluntarily provide when filling out forms, requesting quotes, signing service agreements, or contacting us.
• Service Agreement Data: Information provided during client onboarding and managed services agreements, including business address, technical environment details, authorized contacts, and billing information.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click patterns.
• Device Data: Information about the device you use to access our site, including device type, screen resolution, and unique device identifiers.
• Communication Data: Records of communications between you and Brivy IT, including support tickets, phone calls, emails, and text messages related to service delivery.

How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, deliver, and manage our managed technology services
• To communicate IT service ticket updates and status notifications
• To send scheduled maintenance and outage alerts
• To provide appointment confirmations and reminders for on-site service visits
• To deliver time-sensitive cybersecurity advisories and incident notifications
• To process billing, invoicing, and account communications
• To respond to your inquiries, quote requests, and form submissions
• To send you relevant information about our services (you can opt out at any time)
• To provide technical support and customer service
• To analyze website usage patterns and optimize user experience
• To deliver targeted advertising on third-party platforms
• To detect and prevent fraud or security threats
• To comply with legal obligations

SMS/MMS Communications

Brivy IT may send SMS (text) and MMS (multimedia) messages to clients who provide their mobile phone number as part of their managed services agreement. These messages are transactional and operational in nature and may include:

• IT service ticket updates and status notifications
• Scheduled maintenance and outage alerts
• Appointment confirmations and reminders for on-site service visits
• Time-sensitive cybersecurity advisories and incident notifications
• Account and billing communications
• Support-related communications

Consent: By signing a managed services agreement with Brivy IT and providing your mobile phone number during client onboarding, you consent to receive the SMS/MMS messages described above.

Message Frequency: Message frequency varies based on service activity. Messages are sent only as needed to support active service delivery and are not used for marketing or promotional purposes.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of SMS/MMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from Brivy IT. Opting out of text messages does not affect other communications (email, phone) related to your managed services.

Help: For assistance with SMS/MMS messages, reply HELP to any message, or contact us at support@brivyit.com or (385) 200-7323.

No Third-Party Sharing: We will not sell, share, or distribute your mobile phone number or any personal information collected in connection with our SMS/MMS messaging program to third parties for marketing or promotional purposes.

Analytics and Tracking Technologies

We use the following third-party services to analyze website usage, improve our services, and deliver targeted advertising:

Google Analytics 4 (GA4)

We use Google Analytics to collect and analyze information about how visitors use our website. Google Analytics uses cookies and similar technologies to collect usage data. For more information, visit the Google Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Tag Manager (GTM)

We use Google Tag Manager to manage and deploy marketing tags on our website without modifying the website code directly. GTM itself does not collect personal data, but it facilitates the deployment of tags that may collect data as described in this policy.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies. For more information, visit the Microsoft Privacy Statement.

Meta (Facebook) Pixel

We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to deliver targeted ads to visitors who have previously interacted with our website. For more information, visit the Meta Privacy Policy.

LinkedIn Insight Tag

We use the LinkedIn Insight Tag to track conversions, retarget website visitors on LinkedIn, and gain insights about the professional demographics of our website visitors. For more information, visit the LinkedIn Privacy Policy.

Cookies

Our website uses cookies and similar tracking technologies. You can control cookies through your browser settings. Note that disabling cookies may affect certain website functionality.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality such as form submissions.
• Analytics Cookies: Used by Google Analytics and Microsoft Clarity to understand how visitors interact with our site.
• Advertising Cookies: Used by Meta Pixel, LinkedIn Insight Tag, and similar services to deliver targeted advertising and measure ad effectiveness.

How We Share Your Information

We do not sell your personal information. We will not sell, share, or distribute your mobile phone number or personal information to third parties for marketing purposes. We may share your data with:

• Service Providers: Third-party vendors who help us operate our website and deliver managed technology services (e.g., email hosting, analytics providers, CRM platforms, IT service management tools, telecom carriers). These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Advertising Partners: Platforms such as Meta, LinkedIn, and Google for the purpose of delivering targeted advertisements. Mobile phone numbers are never shared with advertising partners.
• Legal Requirements: When required by law, regulation, subpoena, court order, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified of any change in ownership or use of your information.

Data Security

We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security assessments and monitoring
• Secure storage of client records and communications
• Employee security awareness training

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, or as required by law. Specifically:

• Client Data: Retained for the duration of the service relationship and for a reasonable period afterward to comply with legal, accounting, and reporting obligations.
• Website Analytics: Retained according to the default retention periods of each respective analytics platform.
• SMS/MMS Records: Message logs are retained for the duration of the service relationship and deleted within a reasonable period after services are terminated.
• Form Submissions: Retained for as long as necessary to respond to and fulfill your request.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.
• Opt-Out of SMS/MMS: Reply STOP to any text message to opt out of SMS/MMS communications.
• Opt-Out of Targeted Advertising: Manage your advertising preferences through the platforms mentioned above or by adjusting your browser and device settings.
• Data Portability: Request a copy of your data in a commonly used, machine-readable format.
• Restrict Processing: Object to or restrict certain processing of your data.

To exercise any of these rights, please contact us at support@brivyit.com or (385) 200-7323. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at support@brivyit.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, our data practices, or would like to exercise your privacy rights, please contact us:

• Company: Brivy LLC dba Brivy IT
• Email: support@brivyit.com
• Phone: (385) 200-7323
• Address: 8415 S. 700 W. Suite 7, Sandy, UT 84070
• Website: brivyit.com