Managed Detection & Response — 24/7 Security Without a 24/7 Team
Your firewall blocks known threats. Endpoint protection stops malware. But who's watching for the attacker that got past both? MDR provides continuous threat monitoring, expert investigation, and rapid response — powered by SentinelOne and ConnectWise.
Security tools generate alerts. Hundreds per day in a typical small business. Most are noise. But buried in that noise are the alerts that matter — actual compromises, active attackers, imminent threats.
Without qualified analysts reviewing alerts around the clock, signal gets lost. An alert fires at 2 AM. Nobody sees it until Monday. The attacker had 48 hours of unrestricted access. MDR eliminates that gap.
Our MDR solutions combine SentinelOne’s autonomous endpoint detection with ConnectWise’s 24/7/365 Security Operations Center — staffed by over 200 cybersecurity experts who investigate every alert, filter out false positives, and respond to real threats in minutes. The result: a 75% reduction in false alarm fatigue for your IT team, and round-the-clock protection that would cost six figures to build internally.
MDR Platforms
SentinelOne Vigilance MDR
SentinelOne's managed detection and response service adds 24/7 expert analyst coverage to the Singularity platform. Analysts monitor every endpoint alert, investigate threats, and take containment actions — leveraging SentinelOne's autonomous AI for immediate response.
ConnectWise MDR
ConnectWise's MDR service delivers a full 24/7/365 SOC staffed by 200+ cybersecurity experts. Backed by the Cyber Research Unit (CRU) for proprietary threat intelligence, it integrates directly into IT management workflows — reducing operational complexity while providing analyst-investigated alerts, coordinated response, and detailed incident reporting.
ConnectWise MDR — SOC-as-a-Service
- 24/7/365 Security Operations Center: Over 200 cybersecurity experts monitoring your environment around the clock — every day of the year, including nights, weekends, and holidays.
- CRU Threat Intelligence: ConnectWise’s Cyber Research Unit (CRU) provides proprietary threat intelligence, continuously updating detection rules based on emerging attack techniques and threat actor behavior patterns.
- 75% reduction in false alarm fatigue: Expert analysts investigate and triage every alert. Your IT team only sees confirmed, actionable threats — not hundreds of noisy false positives.
- Reduced operational complexity: Deep integration with IT management platforms means alerts, tickets, and response actions flow into your existing workflows. No separate security console to learn.
- SentinelOne partnership: ConnectWise MDR leverages SentinelOne’s Singularity platform for endpoint detection, combining autonomous AI response with human analyst expertise for comprehensive coverage.
What MDR Includes
- 24/7 threat monitoring: Continuous coverage — nights, weekends, holidays. Threats don’t wait for business hours.
- Expert investigation: Every alert analyzed by human analysts, not just automated rules. False positives filtered. Real threats escalated with context.
- Rapid containment: Compromised endpoints isolated, malicious IPs blocked, compromised accounts disabled — immediately upon confirmation.
- Threat hunting: Proactive searching for threats that haven’t triggered alerts — indicators of compromise, persistence mechanisms, suspicious patterns.
- CRU-powered intelligence: The Cyber Research Unit continuously analyzes the global threat landscape, ensuring detection rules stay ahead of evolving attack techniques.
- Monthly reporting: Threats detected, investigations conducted, actions taken, overall security posture.
We detected an anomaly at 11:47 PM on a Saturday. A service account authenticated from an IP it had never used. The firewall hadn’t flagged it — valid VPN connection. Endpoint protection hadn’t flagged it — no malware. But the behavior was wrong. Investigation revealed compromised credentials from a third-party vendor breach. The attacker was mapping the network for a ransomware deployment planned for Sunday night. We disabled the account, blocked the IP, rotated all service credentials. The client came in Monday with no idea how close they’d been.
Why SMBs Need MDR
You can’t hire a 24/7 SOC. Minimum 5-6 analysts for around-the-clock coverage = $500K+ in salary. MDR provides the same coverage — with 200+ experts backing your environment — at a fraction of the cost.
Tools without analysts leave gaps. Deploying tools without monitoring is like installing a burglar alarm and never checking when it goes off. ConnectWise MDR eliminates that gap with expert-staffed SOC operations.
Attackers work nights and weekends. Most ransomware deploys outside business hours — specifically Friday nights and holidays. A 24/7/365 SOC means there is always someone watching.
Complexity kills security posture. Managing multiple security tools across endpoints, networks, and cloud platforms creates operational overhead that overwhelms lean IT teams. MDR consolidates monitoring and response into a single managed service, reducing complexity while improving coverage.
- ✓Have security tools but nobody monitoring alerts
- ✓Can't afford a full-time security analyst
- ✓Compliance requires continuous monitoring
- ✓Had incidents that weren't caught until significant damage
- ✓Want SOC capability without building one
- ✓Need to reduce alert fatigue for your IT team
- ✗No security tools deployed yet — start with endpoint + firewall, then add MDR
- ✗Already have a fully staffed internal SOC
Frequently Asked Questions
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Stop threats before they become breaches. Tell us about your endpoints and we'll build an MDR plan.
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SentinelOne MDR and ConnectWise MDR — 200+ cybersecurity experts providing continuous protection without building an internal SOC.
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