ConnectWise — The Platform Behind Our Service Delivery
ConnectWise powers Brivy IT's service delivery — RMM (Automate) for remote management and patching, PSA (Manage) for ticketing and billing, and ScreenConnect for remote access. It is the operational backbone that lets us manage 50 endpoints as efficiently as 500.
ConnectWise is a robust MSP business platform that helps us do everything we do for our clients. It handles ticketing, remote management, patching, monitoring, and billing — the operational infrastructure that powers every service we deliver.
Some clients interact with ConnectWise directly (submitting tickets, approving changes), while others benefit from it behind the scenes without ever seeing it. Either way, it is what enables consistent, efficient service delivery across our entire client base.
What ConnectWise Does for You
- Remote Monitoring & Management (Automate) — 24/7 endpoint monitoring, automated patching, and proactive maintenance across your entire environment.
- Professional Services Automation (Manage) — Ticketing, time tracking, and service delivery management so nothing falls through the cracks.
- Remote Access (ScreenConnect) — Fast, secure remote support sessions when our technicians need to troubleshoot your systems.
- SOC/MDR Integration — ConnectWise integrates with our SentinelOne SOC monitoring to create a unified security and operations workflow.
- Automated Patching — OS and third-party application patches deployed automatically on schedule, reducing your attack surface.
How ConnectWise Benefits Brivy IT Clients
ConnectWise gives us the tools and services that bring value to our clients. The efficiency it creates gets passed directly to you:
- Faster response times — Automated alerts mean we see issues before you do.
- Consistent service — Every client gets the same level of monitoring and management regardless of size.
- Transparent reporting — Detailed reports on patching, tickets, and system health delivered to you regularly.
- Scalable support — We can manage 50 endpoints as efficiently as 500 because of our tooling — and that efficiency gets passed on.
Our Perspective on ConnectWise
We like the tooling, but we are always evolving and growing with our clients and vendors. We are always looking for what brings the best security, efficiency, and value — ConnectWise earns its place by delivering on that today.
- ✓Brivy IT managed client (you already benefit from this platform)
- ✓Business that wants proactive monitoring and automated patching
- ✓Organization that values fast response times and transparent reporting
- ✓Company looking for an MSP with enterprise-grade operational tools
- ✗Looking to purchase ConnectWise licensing for your own internal IT team
- ✗Need a standalone RMM tool without managed services
- ✗Want to self-manage your IT infrastructure
Frequently Asked Questions
Enterprise-Grade IT Operations — Behind Every Brivy IT Agreement
ConnectWise powers our service delivery so you get consistent, efficient IT support.
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