Nextiva — Business Communications Built on Amazing Service
Nextiva is the UCaaS platform built on a reputation for reliability and customer service. The NextivaONE unified platform brings calling, video, messaging, and built-in CRM capabilities together — with features like Call Pop caller context, threaded customer conversations, and CoSpaces team collaboration. Nextiva's Amazing Service promise means businesses get enterprise-grade communications backed by support that actually responds. Brivy IT deploys, configures, and supports Nextiva for businesses across Utah.
Nextiva has built its brand on two things: reliability and customer service. While other UCaaS platforms compete on feature lists and AI buzzwords, Nextiva focuses on making business communications work — consistently, predictably, and with support that picks up the phone when you call. Their Amazing Service promise isn’t marketing language; it’s a culture that runs through everything from onboarding to ongoing support.
What sets Nextiva apart technically is the built-in CRM functionality. NextivaONE doesn’t just handle calls and messages — it tracks customer interactions across channels, surfaces caller context with Call Pop before you pick up, and maintains threaded conversation histories so every team member knows the full story. As an authorized Nextiva partner, Brivy IT handles deployment, configuration, and ongoing support for businesses that want reliable communications without the complexity.
The NextivaONE Platform
NextivaONE unifies communications, collaboration, and customer management into a single platform built for business teams.
Business Phone
Enterprise-grade cloud calling with HD voice, auto attendants, call queues, voicemail transcription, and call recording — powered by Nextiva's network of eight geographically redundant data centers.
Video Meetings
HD video conferencing with screen sharing, recording, and virtual backgrounds — built into the NextivaONE app alongside calling and messaging.
Team Messaging
Persistent team chat with channels, direct messages, file sharing, and threaded conversations — replacing standalone messaging tools with an integrated experience.
Customer Conversations
Built-in CRM features that track customer interactions across phone, email, and messaging — giving your team a threaded view of every customer relationship.
CoSpaces
Virtual team rooms for project collaboration — combine calling, messaging, file sharing, and task management in dedicated spaces for teams, projects, or clients.
Business Analytics
Real-time dashboards and historical reports for call volume, team performance, customer sentiment, and communication trends — actionable insights without third-party tools.
What Makes Nextiva Different
Nextiva’s differentiators are reliability, customer-focused features, and a support experience that sets the bar for the industry.
Call Pop
Before you even pick up the phone, Call Pop displays the caller's name, company, account value, last interaction, and sentiment score — so your team has context before saying hello. No CRM tab switching required.
Threaded Conversations
Every customer interaction — calls, voicemails, emails, SMS — is threaded into a single conversation view. Any team member can see the full history without asking a colleague what happened.
Amazing Service Promise
Nextiva's support team is consistently rated among the best in UCaaS. Real people, fast response times, and a company culture that treats service as the product — not an afterthought.
99.999% Uptime
Eight geographically redundant data centers deliver carrier-grade reliability. Nextiva's network is monitored 24/7 with automatic failover — less than 26 seconds of downtime per month.
Built-In Customer Intelligence
Sentiment analysis, customer health scoring, and interaction analytics are built into the platform — giving managers visibility into customer relationships without a separate CRM.
Enterprise Security
SOC 2 Type II certified, HIPAA compliant with BAA, PCI DSS certified, and TLS/SRTP encryption across all communications. Role-based access controls and audit logging for compliance.
Core Phone System Features
NextivaONE replaces your legacy phone system with cloud-based calling that works from the office, home, or anywhere.
Cloud VoIP Calling
HD voice calling from desk phones, desktop apps, and mobile devices — with automatic network quality optimization and failover across Nextiva's eight data centers.
Auto Attendant
Multi-level auto attendants with custom greetings, business hours routing, department menus, and dial-by-name directory — set up from the admin portal in minutes.
Call Queues & Ring Groups
Route inbound calls by department, skill, or time of day — with queue management, hold music, estimated wait times, and callback options.
SMS & MMS Texting
Business text messaging from your Nextiva number — send and receive SMS and MMS through the NextivaONE app on any device.
Voicemail to Email
Voicemail messages delivered to your inbox with automatic transcription — read your voicemails instead of listening. Accessible from desktop, mobile, or email.
Call Recording
Automatic or on-demand call recording with cloud storage and compliance retention settings — recordings are searchable and accessible from the admin portal.
Number Porting
Keep all your existing business numbers. Brivy IT coordinates the porting process with your current carrier — zero downtime, zero missed calls.
CoSpaces Collaboration
Create virtual team rooms with audio, video, messaging, and file sharing — dedicated spaces for departments, projects, or client accounts with persistent context.
Mobile & Desktop Apps
Full-featured apps for Windows, Mac, iOS, and Android — your business phone, messaging, and video follow you to any device with a consistent experience.
Call Analytics
Real-time and historical reporting for call volume, answer rates, duration, and team performance — with wallboard mode for supervisors and office displays.
Desk Phone Support
Compatible with Poly, Yealink, and Cisco desk phones — or go fully softphone. Brivy IT provisions phones with your settings before they arrive.
CRM Integrations
Integrates with Salesforce, HubSpot, Zendesk, Microsoft Dynamics, and other CRM platforms — sync contacts, log calls, and surface customer data automatically.
A 55-person insurance brokerage in Sandy was running Nextiva’s older platform and needed to upgrade to NextivaONE. Their biggest frustration wasn’t the phone system — it was that agents had no context when clients called. They’d pick up, hear a name, and scramble to find the account in their CRM. We migrated them to NextivaONE with Call Pop configured to pull from their management system. Now, before an agent picks up, they see the caller’s name, policy numbers, last interaction, and account status. Their average call handling time dropped by 25 seconds per call — across 200+ calls per day, that’s over an hour of productivity recovered daily. The upgrade also consolidated their separate team chat tool into NextivaONE, saving them another vendor fee.
- ✓Businesses that value reliability and responsive vendor support above all
- ✓Teams wanting built-in CRM features without a separate CRM purchase
- ✓Organizations where caller context and customer history improve outcomes
- ✓Companies tired of UCaaS vendors with poor customer service
- ✓Multi-location businesses needing centralized phone management
- ✓Professional services firms where client relationships drive revenue
- ✗Businesses needing the largest possible third-party integration library
- ✗Single-user setups with minimal calling requirements
- ✗Organizations looking for consumer or residential VoIP
- ✗Companies locked into a long-term competing UCaaS contract
Why Brivy IT for Nextiva
- Authorized Nextiva partner: We deploy NextivaONE for businesses across Utah — from small offices to multi-location enterprises
- System design before deployment: We map your call flow, auto attendants, queues, and CoSpaces before configuring the platform
- Call Pop configuration: We set up Call Pop with your customer data sources so your team has caller context from day one
- Number porting managed end-to-end: We coordinate with your carrier for seamless, zero-downtime number migration
- CRM integration: Salesforce, HubSpot, Zendesk, or Microsoft Dynamics — connected and tested before go-live
- User training: We train your team on NextivaONE across desktop, mobile, Call Pop, CoSpaces, and analytics features
- Ongoing local support: Adds, moves, changes, and troubleshooting handled by our Utah-based team — fast, knowledgeable, and local
| Capability | Digital | Core | Engage | Power Suite |
|---|---|---|---|---|
| Cloud VoIP Calling | No | Yes | Yes | Yes |
| Team Messaging | Yes | Yes | Yes | Yes |
| Video Meetings | Yes | Yes | Yes | Yes |
| Social Media Channels | Yes | Yes | Yes | Yes |
| SMS & MMS | No | Yes | Yes | Yes |
| Auto Attendant | No | Yes | Yes | Yes |
| Call Recording | No | Yes | Yes | Yes |
| Voicemail Transcription | No | Yes | Yes | Yes |
| Call Pop | No | No | Yes | Yes |
| Advanced IVR | No | No | Yes | Yes |
| Call Queues | No | No | Yes | Yes |
| CRM Integrations | No | No | Yes | Yes |
| Supervisor Dashboard | No | No | No | Yes |
| Quality Management | No | No | No | Yes |
| Workforce Management | No | No | No | Yes |
Frequently Asked Questions
Business Communications Backed by Amazing Service
Cloud calling, video, messaging, and built-in customer intelligence — deployed and supported by Brivy IT's local Utah team.
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