FACTORY CERTIFIED. STATEWIDE.

Print Service & Support

From installation to ongoing maintenance, Brivy IT provides complete copier service and support across all of Utah. Our Factory Certified technicians handle Katun Arivia and multi-brand fleets with KDFM-powered diagnostics.

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CREDENTIALS & CERTIFICATIONS

Katun Arivia Factory CertifiedKDFM Remote DiagnosticsGenuine Katun PartsAll of Utah

Service Offerings

Break-Fix Repair

Fast response to hardware failures. KDFM pre-diagnoses issues so our techs arrive with the right parts — often resolving the problem on the first visit.

Preventive Maintenance

Scheduled PM visits to clean, calibrate, and replace wear items. Extends device life and prevents costly unplanned downtime.

KDFM Remote Diagnostics

Real-time error code monitoring and device health tracking. Many issues resolved remotely without an on-site visit.

Installation & Setup

Factory Certified on-site installation — delivery, network integration, driver deployment, scan-to-email, user training.

Firmware Updates

We keep your fleet current with the latest firmware for security patches, bug fixes, and feature enhancements.

User Training

On-site or remote training for your team — printing, scanning, mobile print, secure print, and touchscreen operation.

FROM THE FIELD

A law firm in Salt Lake City upgraded from aging Ricoh machines to three Arivia C3145s. We handled the full installation — network configuration, scan-to-folder setup for each attorney, secure print PIN codes, and a 30-minute training session for the staff. KDFM was live within an hour of installation, and the firm has had zero unplanned downtime in the first six months.

Multi-Brand Service

While our Factory Certification is for Katun Arivia, our technicians have deep experience with HP, Canon, Ricoh, Xerox, and other brands. If you have a mixed fleet, we can service everything from a single vendor — simplifying your support and reducing costs.

Frequently Asked Questions

How fast is your service response time?

Most service calls are dispatched same-day or next-business-day. KDFM remote diagnostics often let us pre-diagnose the issue and bring the right parts on the first visit.

Do you charge for service calls?

It depends on your service plan. Clients on cost-per-page or managed print programs typically have service included. For other clients, we offer competitive per-call and annual maintenance agreement pricing.

What areas do you serve?

All of Utah — from Logan to St. George. Our technicians cover the entire state.

Can you service non-Arivia copiers?

Yes. Our technicians service HP, Canon, Ricoh, Xerox, and other major brands in addition to Katun Arivia.

Need Service?

Call now for emergency repair or schedule preventive maintenance.

Request Service (385) 200-7323