8×8 — Unified Communications and Contact Center in One Platform
8×8 XCaaS (Experience Communications as a Service) combines UCaaS and CCaaS into a single platform — giving businesses cloud calling, video, messaging, and a full contact center without managing separate vendors. With calling plans covering 55+ countries, strong compliance certifications, and native conversation intelligence AI, 8×8 is built for organizations that need international reach and operational simplicity. Brivy IT deploys, configures, and supports 8×8 for businesses across Utah.
Most businesses that need both unified communications and a contact center end up managing two separate platforms, two vendor relationships, and two sets of analytics. 8×8 eliminates that complexity by combining UCaaS and CCaaS into a single XCaaS platform — one app, one admin portal, one licensing agreement. Your front-office team and your contact center agents work on the same system, with the same tools, sharing the same data.
8×8 also stands out for international calling. While most UCaaS platforms charge extra for international coverage, 8×8 includes unmetered calling to 55+ countries in its plans — making it the clear choice for businesses with global teams, international clients, or overseas vendor relationships. As an authorized 8×8 partner, Brivy IT handles the full deployment — system design, number porting, contact center configuration, and user training.
The 8×8 XCaaS Platform
8×8 XCaaS brings unified communications and contact center together — one platform, one experience, one vendor.
8×8 Work
Unified communications app for cloud calling, video meetings, team messaging, and SMS — available on desktop, mobile, and browser. One app replaces your phone system, meeting tool, and chat platform.
8×8 Contact Center
Full-featured CCaaS with intelligent routing, IVR, workforce management, quality management, and AI-powered agent assist — natively integrated with 8×8 Work on the same platform.
8×8 Meet
HD video conferencing with screen sharing, recording, virtual backgrounds, and live transcription — built into 8×8 Work with no separate app or license required.
8×8 CPaaS
Communication APIs for voice, messaging, video, and chat — embed communications directly into your applications and workflows with programmable interfaces.
8×8 Intelligent Customer Assistant
AI-powered virtual agent that handles routine customer interactions across voice and digital channels — resolving simple requests before they reach a live agent.
8×8 Conversation Intelligence
AI-driven speech analytics that analyze every interaction for sentiment, topics, compliance, and coaching opportunities — insights delivered to managers automatically.
Why 8×8 XCaaS Stands Out
8×8 has built its reputation on three pillars: combined UCaaS/CCaaS, international calling, and compliance.
UCaaS + CCaaS in One Platform
No separate contact center vendor. No integration headaches. 8×8 delivers unified communications and contact center on the same platform — one admin portal, one support team, one bill.
55+ Countries Included
Unmetered calling to 55+ countries is included in 8×8 plans — not sold as an expensive add-on. For businesses with international calling needs, this alone can justify the platform.
Compliance Built In
HIPAA compliant with BAA, FISMA certified, SOC 2 Type II, PCI DSS, and GDPR compliant. 8×8 is one of the most compliance-ready UCaaS platforms available — critical for healthcare, government, and financial services.
Conversation Intelligence
AI analyzes every call for sentiment, keywords, topics, and compliance markers — surfacing coaching opportunities and quality trends without managers reviewing recordings manually.
99.999% Uptime SLA
Financially guaranteed five-nines uptime across the entire platform — both UCaaS and CCaaS. Global points of presence ensure reliable connectivity from any location.
Deep Analytics
Real-time and historical analytics for call performance, queue metrics, agent productivity, and customer experience — with customizable dashboards and scheduled reporting.
Core Phone System Features
8×8 Work provides every feature your business needs to replace a traditional phone system.
Cloud VoIP Calling
HD voice calling from any device — desk phones, softphones, mobile apps, or browser. Carrier-grade reliability with automatic failover and quality-of-service optimization.
Multi-Level Auto Attendant
Customizable auto attendants with business hours routing, department menus, dial-by-name directory, and holiday schedules — configured from the admin console.
Call Queues & Ring Groups
Route calls by department, skill, or availability with queue management, callback options, and overflow rules — keeping callers connected to the right person.
SMS & MMS Messaging
Business text messaging from your 8×8 number — send and receive SMS and MMS through the same app you use for calls and meetings.
Voicemail & Transcription
Visual voicemail with AI transcription — read your voicemails, forward them by email, or share them with colleagues. Accessible from any device.
Call Recording
Automatic or on-demand recording with secure cloud storage, compliance retention policies, and AI transcription for searchable call archives.
Number Porting
Keep all your existing business numbers. Brivy IT manages the porting process end-to-end — coordinating with your current carrier for a seamless cutover.
International Calling
Unmetered calling to 55+ countries included in your plan — no per-minute charges, no surprises on your monthly bill. Ideal for businesses with global operations.
Desk Phone Support
Compatible with Poly, Yealink, and Cisco phones. Brivy IT provisions phones with your extensions and settings before delivery — plug in and start calling.
Hot Desking
Shared phone support — employees log in to any desk phone to access their extension, voicemail, and settings. Built for flexible and hybrid workplaces.
Call Flip
Transfer active calls between your desk phone and mobile device with one tap — no interruption, no callback needed.
Analytics Dashboard
Call volume, duration, queue performance, and quality metrics in one real-time dashboard — with historical reporting for capacity planning and optimization.
An 80-person logistics company in West Valley City was managing international shipments across six countries — and paying thousands per month in international calling charges through their legacy phone system. Their dispatchers were calling carriers in Mexico, Canada, the UK, Germany, and Singapore daily. We migrated them to 8×8 with the international calling plan, which included unmetered calling to all six of their key countries. Their monthly telecom bill dropped by 60%. We also deployed 8×8 Contact Center for their customer service team — 15 agents who previously had no queue management, no call recording, and no performance analytics. Within 90 days, their average hold time dropped from four minutes to under one minute.
- ✓Businesses with significant international calling needs
- ✓Organizations needing both UCaaS and contact center on one platform
- ✓Regulated industries requiring HIPAA, FISMA, or PCI compliance
- ✓Multi-location businesses wanting centralized management
- ✓Companies wanting to eliminate separate UC and CC vendor relationships
- ✓Teams needing AI-powered conversation analytics and quality management
- ✗Businesses with no international calling needs and basic phone requirements
- ✗Single-user setups with minimal calling volume
- ✗Organizations looking for consumer or residential VoIP
- ✗Companies already locked into a long-term competing UCaaS agreement
Why Brivy IT for 8×8
- Authorized 8×8 partner: We deploy the full XCaaS platform — unified communications and contact center together
- System design before deployment: We map your call flow, international routing, queues, and IVR before configuring the system
- Number porting managed end-to-end: We coordinate with your carrier for zero-downtime number migration — domestic and international numbers
- Contact center configuration: We set up queues, skills-based routing, IVR menus, agent dashboards, and quality management from day one
- International calling optimization: We analyze your calling patterns and configure the plan that covers your most-called countries at the best price
- User training: We train your team on the 8×8 Work app across desktop, mobile, and desk phones — plus contact center agent and supervisor training
- Ongoing local support: Adds, moves, changes, and troubleshooting handled by our Utah-based team — responsive and knowledgeable
| Capability | X2 | X4 | X6 (Contact Center) | X8 (Contact Center) |
|---|---|---|---|---|
| Cloud VoIP Calling | Yes | Yes | Yes | Yes |
| Team Messaging | Yes | Yes | Yes | Yes |
| Video Meetings | 500 participants | 500 participants | 500 participants | 500 participants |
| SMS & MMS | Yes | Yes | Yes | Yes |
| Auto Attendant & IVR | Yes | Yes | Advanced | Advanced |
| International Calling | 14 countries | 48 countries | 48 countries | 55 countries |
| Call Recording | Yes | Yes | Yes | Yes |
| Analytics | Basic | Advanced | CC Analytics | CC Analytics |
| Supervisor Tools | No | Barge/Monitor/Whisper | Full CC supervision | Full CC supervision |
| Quality Management | No | No | Yes | Yes |
| Workforce Management | No | No | No | Yes |
| AI Conversation Intelligence | No | Yes | Yes | Yes |
Frequently Asked Questions
One Platform for Calling, Meetings, and Contact Center
UCaaS and CCaaS combined — with international calling to 55+ countries, deployed and supported by Brivy IT.
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