Zoom Phone — Cloud Calling Built Into the Platform You Already Know
Zoom Phone is the cloud phone system built directly into the Zoom platform — giving your team business calling, SMS, and voicemail alongside the Zoom Meetings experience they already use every day. With competitive per-seat pricing, metered and unlimited calling plans, and coverage in 40+ countries, Zoom Phone makes the transition to cloud communications as frictionless as possible. Brivy IT deploys, configures, and supports Zoom Phone for businesses across Utah.
Your team already knows how to use Zoom. Zoom Phone takes that familiarity and extends it to your entire business phone system — cloud VoIP calling, SMS texting, voicemail, auto attendants, and call queues all built into the same Zoom application your team uses for video meetings. There’s no second app to learn, no separate login, no context switching between tools.
That built-in familiarity means faster adoption than any other UCaaS platform. As an authorized Zoom partner, Brivy IT handles your complete Zoom Phone deployment — from system design and number porting to desk phone provisioning and user training. We make sure your dial plans, routing rules, and integrations are configured correctly from day one so your team can focus on work, not technology.
The Zoom Platform
Zoom Phone is part of Zoom’s broader platform — unified communications, meetings, and contact center all under one roof.
Zoom Phone
Cloud phone system with VoIP calling, SMS, voicemail, auto attendants, call queues, and IVR — fully integrated into the Zoom desktop and mobile apps your team already uses.
Zoom Meetings
Industry-leading video conferencing with HD video, screen sharing, recording, breakout rooms, and AI Companion for meeting summaries — natively connected to Zoom Phone.
Zoom Contact Center
Omnichannel contact center with video, voice, chat, and SMS engagement channels — AI-powered routing, agent assist, and supervisor analytics on the Zoom platform.
Zoom Team Chat
Persistent team messaging with channels, file sharing, and threaded conversations — built into the same Zoom app, no additional tool required.
Zoom Rooms
Smart conference room solutions with one-touch meeting join, wireless sharing, and room scheduling — designed for seamless hybrid meeting experiences.
Zoom Whiteboard
Collaborative digital whiteboard for brainstorming and visual planning — integrated with Zoom Meetings for real-time and asynchronous collaboration.
Why Zoom Phone Wins on Adoption
The biggest challenge with any phone system migration is getting people to actually use it. Zoom Phone eliminates that problem.
Zero Learning Curve
Your team already knows Zoom. Zoom Phone lives in the same app — same interface, same controls, same experience. Adoption happens on day one because there's nothing new to learn.
One App for Everything
Phone calls, video meetings, team chat, SMS, voicemail, and contacts — all in the Zoom app on desktop, mobile, and browser. No switching between tools or managing multiple logins.
Competitive Pricing
Zoom Phone offers some of the most competitive per-seat pricing in UCaaS — with metered and unlimited calling plans that let you match costs to actual usage patterns.
Zoom AI Companion
AI-generated meeting summaries, call transcription, voicemail prioritization, and smart scheduling — included with eligible plans at no additional cost.
Power Pack Analytics
Advanced call analytics with real-time dashboards, historical reporting, queue performance metrics, and wallboard displays for supervisors and administrators.
Native Meeting Integration
Elevate any phone call to a Zoom Meeting with one click — add video, screen sharing, or additional participants without hanging up and sending a new invite.
Core Phone System Features
Zoom Phone delivers every feature you’d expect from an enterprise phone system — managed entirely from the cloud.
Cloud VoIP Calling
HD voice calling from desk phones, desktop apps, or mobile devices — with automatic failover and network quality optimization for clear calls from anywhere.
Auto Attendant & IVR
Multi-level auto attendants with customizable greetings, business hours routing, and interactive voice response menus — configured from the Zoom admin portal.
Call Queues
Route incoming calls to groups of agents based on department, skill, or availability — with queue hold music, estimated wait times, and overflow options.
SMS & MMS Texting
Send and receive business text messages from your Zoom Phone number — individual conversations and group threads, all within the Zoom app.
Voicemail & Transcription
Visual voicemail with automatic transcription — read your messages, share them, or forward them by email. AI prioritization helps you respond to urgent messages first.
Call Recording
Automatic or on-demand recording with cloud storage. Recordings include AI transcription for easy search, review, and compliance archival.
Number Porting
Keep all your existing business numbers. Brivy IT handles the porting process with your current carrier — coordinated timing ensures zero downtime.
Call Delegation
Executive assistants can make and receive calls on behalf of executives — with full caller ID control and delegation management.
Hot Desking
Employees log into any shared Zoom Phone desk phone to access their extension, voicemail, and personal settings — perfect for hybrid and flexible workspaces.
Emergency Calling (E911)
Nomadic E911 with dynamic location tracking — emergency calls route to the correct PSAP regardless of where the user is working.
Desk Phone Support
Compatible with Poly, Yealink, Cisco, and AudioCodes phones — or use Zoom's softphone exclusively. Phones are pre-provisioned and plug-and-play.
Call Flip & Transfer
Move active calls between devices seamlessly — start on your desk phone, continue on mobile. Warm and blind transfer options for routing calls to colleagues.
A 40-person marketing agency in Salt Lake City had been using a mix of personal cell phones and a basic VoIP system that kept dropping calls. They were already paying for Zoom Meetings for their entire team. When we showed them Zoom Phone could replace their entire phone system inside the app they already had open all day, the decision was immediate. We ported 45 numbers over a weekend, configured three department queues, set up an auto attendant with business hours routing, and trained the team on Monday morning. Adoption was instant — no one had to learn a new app. Their monthly telecom spend actually dropped because they consolidated from two platforms to one.
- ✓Teams already using Zoom Meetings who want to add business calling
- ✓Organizations prioritizing fast adoption with minimal training
- ✓Businesses wanting competitive per-seat pricing with flexible plans
- ✓Hybrid and remote workforces needing one app for calls, video, and chat
- ✓Companies wanting to consolidate meeting and phone vendors
- ✓Growing businesses that need a phone system that scales easily
- ✗Businesses with no internet connectivity at their location
- ✗Organizations needing the deepest possible CRM integration ecosystem
- ✗Companies looking for residential or consumer VoIP service
- ✗Businesses locked into a long-term competing UCaaS contract
Why Brivy IT for Zoom Phone
- Authorized Zoom partner: We deploy and support Zoom Phone for businesses across Utah — from 10-person offices to 500+ seat deployments
- System design first: We map your call flow, auto attendants, queues, and routing rules before configuring anything in the admin portal
- Number porting managed end-to-end: We coordinate with your current carrier for zero-downtime migration — your customers won’t notice the switch
- Desk phone provisioning: Phones arrive pre-configured with your extensions and settings — plug in and start making calls
- Zoom Meetings optimization: If you’re already on Zoom Meetings, we optimize your existing licenses and consolidate billing
- User training: We train your team on calling, voicemail, SMS, and call handling features — adoption is immediate since they already know Zoom
- Ongoing local support: Adds, moves, changes, and troubleshooting handled by our Utah-based team — not a generic call center
| Capability | US & Canada Metered | US & Canada Unlimited | Global Select |
|---|---|---|---|
| Outbound Calling | Metered (pay per minute) | Unlimited US/Canada | Unlimited in 40+ countries |
| Inbound Calling | Unlimited | Unlimited | Unlimited |
| SMS & MMS | Yes | Yes | Yes |
| Auto Attendant | Yes | Yes | Yes |
| IVR & Call Queues | Yes | Yes | Yes |
| Call Recording | Yes | Yes | Yes |
| Voicemail Transcription | Yes | Yes | Yes |
| Zoom AI Companion | Add-on | Add-on | Add-on |
| Power Pack Analytics | Add-on | Add-on | Add-on |
| Desk Phone Support | Yes | Yes | Yes |
| Number Porting | Yes | Yes | Yes |
| Emergency Calling (E911) | Yes | Yes | Yes |
Frequently Asked Questions
Add Business Calling to the Zoom App You Already Use
Cloud phone system, video meetings, team chat, and SMS — all in one app, deployed and supported by Brivy IT.
Start the conversation with a free 10-minute consultation
Let’s discuss IT strategy, services, and business solutions & compliance concerns.
Unified Technology Solutions For Your Business
Follow us
Copyright © 2026 Brivy LLC