Question 1

What is Dialpad Connect?

Accepted Answer

Dialpad Connect is a cloud-based unified communications platform that provides business phone calling, video meetings, team messaging, and SMS/MMS in one app. It includes built-in AI for call transcription, meeting summaries, and coaching — all running on a dual-cloud architecture with a 100% uptime SLA.

Question 2

How is Dialpad different from other phone systems?

Accepted Answer

Dialpad was built cloud-native with proprietary AI from the beginning — not acquired or bolted on. That means AI transcription, sentiment analysis, and coaching are built into the core platform, not add-on features. The admin experience is also significantly simpler than competitors, and Dialpad is one of the only platforms offering a 100% uptime SLA.

Question 3

What does Brivy IT handle during a Dialpad deployment?

Accepted Answer

We design your dial plan and call routing, port your existing numbers, provision and ship desk phones, configure auto attendants and queues, integrate with your CRM and business tools, train your team on all features, and provide ongoing local support for adds, moves, changes, and troubleshooting.

Question 4

Does Dialpad work with Microsoft Teams?

Accepted Answer

Yes. Dialpad integrates with Microsoft Teams — you can use Dialpad as your calling infrastructure while keeping Teams for collaboration. Dialpad also integrates natively with Microsoft 365 for contacts, calendar, and single sign-on.

Question 5

Is Dialpad HIPAA compliant?

Accepted Answer

Dialpad is HIPAA-eligible and will sign a Business Associate Agreement (BAA). The platform is also SOC 2 Type II certified and GDPR compliant, with data encryption across all devices and automatic PII redaction in AI transcriptions.

Question 6

Can I keep my existing phone numbers?

Accepted Answer

Yes. Brivy IT handles the complete number porting process — we coordinate timing with your current carrier to ensure zero downtime. Your team and customers won't notice the switch.

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