GoTo Connect — Cloud Phone, Meetings & Customer Experience
GoTo Connect is an all-in-one cloud communications platform that replaces your on-premise phone system with enterprise-grade VoIP calling, video meetings, team messaging, and AI-powered customer experience tools — all managed from one admin portal. Brivy IT deploys, configures, and supports GoTo Connect for businesses across Utah.
GoTo Connect isn’t just a phone system — it’s a unified communications platform that gives your team calling, meetings, messaging, and customer engagement tools in one place. With AI-powered features like call summaries, sentiment detection, and an AI receptionist, GoTo Connect is built for how businesses actually communicate today.
As an authorized GoTo partner, Brivy IT handles the full deployment — number porting, phone provisioning, dial plan configuration, user setup, and training — so your team is productive from day one. We don’t just sell licenses. We design the system around how your business works.
See GoTo Connect in Action
Watch how GoTo’s unified suite brings calling, meetings, messaging, and customer engagement into one platform.
GoTo Connect Plan Tiers
GoTo Connect offers three tiers — each building on the last. Brivy IT helps you choose the right tier for your business and handles the full deployment.
Phone System
Cloud-based VoIP with unlimited calling, video meetings for up to 250 participants, team messaging, auto attendants, call queues, and customizable dial plans. Free calls to 50+ countries.
Connect CX (Most Popular)
Everything in Phone System plus omnichannel customer engagement — WhatsApp, SMS campaigns, web chat, social messaging, surveys, shared team inbox, AI call summaries, and integrations with Salesforce, Zendesk, HubSpot, and ServiceNow.
Contact Center
Everything in CX plus AI-powered contact center — supervisor dashboards, real-time reporting, agent monitoring and coaching, skills-based routing, auto dialer, co-browsing, and advanced AI analytics.
AI-Powered Features
GoTo Connect includes AI capabilities that make your phone system smarter without adding complexity.
AI Receptionist
Automates call handling across digital and voice channels — answers calls, routes inquiries, and handles common requests without a live operator.
Call Summaries & Transcriptions
AI-generated summaries and full transcriptions for every call — so your team never misses a detail and managers can review interactions quickly.
Admin GoPilot
AI-powered admin assistant built into GoTo Connect's admin portal — helps configure settings, troubleshoot issues, and manage the system faster.
Sentiment & Topic Detection
AI analyzes customer interactions in real time — detecting sentiment and topics so managers can identify issues and coaching opportunities.
Messaging Assistant
AI generates SMS responses based on prior customer interactions — enabling fast, personalized replies without typing every message from scratch.
AI Quality Management
Automated scoring of customer interactions for quality assurance — with AI text-to-speech and transcription powering the analysis.
Core Phone System Features
Every GoTo Connect plan includes a full-featured cloud phone system.
Unlimited Calling
Unlimited domestic calling plus free international calls to 50+ countries — on desk phones, softphones, or mobile apps.
Auto Attendants & Call Queues
Unlimited auto attendants and call queues — route calls to the right person or team every time, with customizable greetings.
Customizable Dial Plans
Visual drag-and-drop dial plan editor — build call routing logic without IT expertise or vendor callbacks.
Video Meetings
Built-in video conferencing for up to 250 participants — screen sharing, recording, and virtual backgrounds included.
Team Messaging
Persistent team chat channels for internal communication — file sharing, search, and integration with your calling system.
Business SMS & MMS
Send and receive text messages from your business phone number — including picture messages and multi-party threads.
Number Porting
Keep your existing business phone numbers — Brivy IT handles the full porting process so there's no disruption.
Voicemail to Email
Voicemail messages delivered to your inbox as audio files — plus transcription so you can read them at a glance.
Call Recording
Automatic call recording with cloud storage — for quality assurance, training, compliance, and dispute resolution.
Virtual Fax
Send and receive faxes digitally — no fax machine required. Documents arrive in your email.
Hot Desking
Employees can log into any desk phone and get their own extension, voicemail, and settings — ideal for shared workspaces.
Mobile & Desktop Apps
Full-featured GoTo Connect apps for iOS, Android, Windows, and Mac — your business phone system works from anywhere.
Customer Experience (CX) Features
GoTo Connect CX adds omnichannel customer engagement tools on top of the phone system — for businesses that interact with customers across multiple channels.
Shared Team Inbox
One inbox for all customer conversations — calls, texts, web chats, WhatsApp, and social messages — visible to your whole team.
SMS Campaigns
Send targeted text message campaigns to customer lists — for appointment reminders, promotions, updates, and follow-ups.
Web Chat
Add live chat to your website — customer conversations flow into the same shared inbox as calls and texts.
WhatsApp & Social
Connect WhatsApp, Facebook Messenger, and Instagram messaging — customers reach you on their preferred channel.
Customer Surveys
Post-interaction surveys to measure customer satisfaction — with reporting to track trends and identify improvement areas.
CRM Integrations
Native integrations with Salesforce, HubSpot, Zendesk, ServiceNow, Google, and Slack — customer data syncs automatically.
Contact Center Capabilities
GoTo Contact Center adds enterprise-grade call center tools for businesses with dedicated support or sales teams.
Supervisor Dashboards
Real-time and historical reporting dashboards — see queue status, agent performance, call volume, and service levels at a glance.
Agent Monitoring & Coaching
Listen in on live calls, whisper coaching to agents, or barge in when needed — without the customer knowing.
Skills-Based Routing
Route calls to agents based on skills, language, expertise, or availability — so customers reach the right person.
Auto Dialer
Automated outbound dialing for sales and collections teams — with compliance controls and integration with call scripts.
Agent Softphone
Browser-based softphone for agents — no desk phone required. Works from any computer with headset.
Co-Browsing
Agents can view and navigate a customer's screen in real time — for guided troubleshooting and form assistance.
What's Included in Every Plan
- 99.999% uptime SLA — award-winning reliability backed by GoTo’s global infrastructure
- 1,000 toll-free minutes monthly — included in every plan at no extra charge
- Free calls to 50+ countries — international calling included, not add-on priced
- E911 support — compliant emergency calling for every user and location
- 24/7 support from GoTo — plus local support from Brivy IT for configuration and troubleshooting
- Unlimited auto attendants and call queues — no per-queue licensing fees
- Microsoft Teams integration — use GoTo Connect as your Teams calling backend
- Business continuity — automatic failover and call forwarding if internet goes down
- ✓Replacing an aging on-premise phone system
- ✓Multiple locations needing one unified phone platform
- ✓Need customer engagement tools (SMS, chat, social) beyond basic calling
- ✓Want AI features like call summaries and sentiment detection
- ✓Remote or hybrid team needing softphone and mobile app access
- ✓Looking for a phone system that integrates with your CRM
- ✗Need a phone system for a single desk with no internet
- ✗Require on-premise PBX for regulatory reasons with no cloud option
- ✗Looking for consumer VoIP (Vonage residential, MagicJack)
- ✗Already committed to a competing UCaaS platform long-term
Why Brivy IT for GoTo Connect
GoTo sells licenses. Brivy IT builds your phone system.
Anyone can buy GoTo Connect online. What most businesses actually need is someone to design the dial plan, port the numbers without dropping calls, configure auto attendants that actually route correctly, set up call queues by department, train users on the apps, provision desk phones, and be there when something needs adjusting six months later.
That’s what Brivy IT does. We’re not a reseller forwarding you to GoTo support. We’re a local Utah team that configures, deploys, and supports your GoTo Connect system — and we do it alongside the rest of your IT, security, and AV infrastructure.
What Brivy IT Handles
- System design: We map your call flow, auto attendants, queues, and routing before a single number is ported
- Number porting: Your existing numbers transfer seamlessly — we manage the full process and timing
- Phone provisioning: Desk phones arrive configured and ready to plug in — no user setup required
- Dial plan configuration: Auto attendants, ring groups, call queues, time-based routing, and failover — all configured to your specifications
- CRM integration: We connect GoTo Connect to your Salesforce, HubSpot, Zendesk, or other business systems
- User training: We train your team on the desktop app, mobile app, and desk phone features
- Ongoing support: Adds, moves, changes, and troubleshooting — handled by our local team, not a generic support queue
| Feature | Phone System | Connect CX | Contact Center |
|---|---|---|---|
| Cloud VoIP Calling | Yes | Yes | Yes |
| Video Meetings (250 participants) | Yes | Yes | Yes |
| Team Messaging | Yes | Yes | Yes |
| Auto Attendants & Call Queues | Unlimited | Unlimited | Unlimited |
| AI Call Summaries | Add-on | Included | Included |
| SMS Campaigns | No | Yes | Yes |
| Web Chat & WhatsApp | No | Yes | Yes |
| Shared Team Inbox | No | Yes | Yes |
| Customer Surveys | No | Yes | Yes |
| CRM Integrations | Basic | Salesforce, Zendesk, HubSpot, ServiceNow | All CX Integrations |
| Supervisor Dashboards | No | No | Yes |
| Agent Monitoring & Coaching | No | No | Yes |
| Skills-Based Routing | No | No | Yes |
| Auto Dialer | No | No | Yes |
Frequently Asked Questions
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Cloud calling, video meetings, AI features, and customer engagement — deployed and supported by a local Utah team.
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